Contact Us
Our team is here to help. Support is handled through our ticketing system so every request is tracked and nothing falls through the cracks.
How to Reach Us
All support requests are handled through our ticketing system. This keeps your inquiry organized, gives you a full history of your conversation, and ensures the right team member follows up — whether your question is about an order, a product, shipping, or something else.
To submit a ticket you'll need a free Novex Research account. If you've ordered before, you likely already have one — just sign in.
Two Steps to Get Help
- 1Create a free account (or sign in) — Your account lets you submit tickets, track their status, and view your full conversation history in one place. It only takes a minute.
- 2Submit a support ticket — Once signed in, go to My Account → Support Ticketsand open a new ticket. Describe your issue, include your order number if relevant, and submit. We'll reply directly to your ticket within 1–2 business days.
What You Can Contact Us About
Order Issues
Missing packages, delayed shipments, incorrect items, or any problem with a specific order.
Product Questions
Questions about purity, storage, handling, certificate of analysis, or product specifications.
Returns & Refunds
Damaged goods or exceptional circumstances covered under our return policy.
Account Help
Trouble signing in, updating your information, or any other account-related issue.
Before You Submit
- Have your order number ready if your question is order-related.
- Include a clear description of the issue so we can respond faster.
- Attach photos if the product arrived damaged.
- One ticket per issue keeps things organized and speeds up resolution.
Ready to get help?
Create a free account to submit and track your support ticket.
Create Account & Submit Ticket